Operation Executive

Location: Province of Ragusa and Siracusa, Italy

Period: from June to November

Role and Responsibilities:

• Welcoming guests at luxury villas located throughout the territory, providing all the necessary information for a quality stay.
• Managing bookings and check-ins/check-outs, ensuring a smooth and professional experience.
• Assisting guests during their stay, responding to any requests, needs, or unexpected issues.
• Periodically check the compliance of standards at the properties, including the presence of services and amenities.
• Collaborating with the office for managing bookings, routine procedures, communication, and resolving any issues.
• Monitoring the quality and cleanliness standards of the accommodations in line with company policies.
• Collecting feedback from guests at the end of their stay to continuously improve the service offered.
• Coordinating, independently, the activities carried out by partner companies, which handle cleaning, supplies, maintenance, and guest services.
• Managing inventory of consumable products and organizing supplies (supported, when necessary, by the central office in Syracuse).

Requirements:

• VAT number position.
• Car licence and personal car.
• Advanced knowledge of English, both written and spoken, is essential.
• Knowledge of an additional language is a preferred requirement.
• Excellent communication and public relations skills.
• Experience in the hospitality, real estate, or customer service.
• Ability to plan and organize activities independently.
• Proactiveness and prioritization skills.
• Flexibility regarding working hours, which may include weekends and holidays.
• Excellent problem-solving skills and the ability to work under stress while maintaining calm and professionalism.

What We Offer:

• The opportunity to work with an international enviroment, in authentic and sought-after tourist facilities and destinations in the territory between the provinces of Ragusa and Syracuse.
• A dynamic work environment with constant back-office support.
• The use of high-performance and user-friendly softwares.
• Training on specific company procedures and best practices in the hospitality sector.
• Competitive compensation based on experience and skills.
• The position includes the possibility of a company mobile phone.
• Bonuses for achieving objectives in addition to regular compensation.

Application Deadline: June 10th 2024

Our company is committed to promoting an inclusive work environment and evaluates applications regardless of age, gender, ethnic origin, sexual orientation, or any other characteristic not relevant to professionalism and competence.